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We are the company located in Wroclaw with over 10 years of experience in providing outsourcing services in telemarketing. We support business in all activities from customer acquisition through its support to the monitoring of receivables. Our goal is to provide comprehensive services that raise the value and the number of Customers and hence the revenue of your company. Thanks to our modern communication channels, experience and effectiveness in the activities you achieve measurable cost savings, flexible continuity of the business processes tailored to your needs, and above all specialized staff that guarantee service of your customers at the highest level.
Call center services are today an essential element of modern business-oriented sale of products or services on a large scale.
This method allows to gain valuable data about customers and motivates them to take the desired purchase decisions. Telesales creates a positive image of the company among consumers. The company is then perceived as open for the Client and its personalized needs. Sales results of the companies that invest in contact center are clear. Telesales is effective, so you should take advantage of the opportunities offered.
If your company also sees opportunities offered by the contact centers please check an offer prepared by us. Our expertise and available human resources will certainly help you achieve designated sales plans.
IPTCC: call center, telemarketing, sale
IPTCC services are comprehensive support for our customers – always translates into a profit maximization of our business partners. With its professional approach and very flexible staff we not only effective telemarketing, or provide property information via the hotline, but above all we build relationships.Contact form About Us
WHY US?The synergy of our operations allows to prepare and implement comprehensive services in major business areas: sales and customer service.
Is the contact with the customer a key issue in your company? Are you going to create a call center department that will provide customer service on a satisfying level? Certainly you need right solutions and access to specialized tools that will allow proper functioning of this highly important department. All you need in this matter you will find on this web site. We are experienced professionals who not only provide a comprehensive outsourcing of sales but also offer modern call center systems that enable implementation and management of processes related to customer telephone service. Solutions offered by us are considered as one of the latest in our sector. Our call center systems will certainly contribute to the marketing success of your business. Take advantage of the potential offered. If you are interested in the effective telemarketing solutions be sure to contact us.
We use UCI solutions of the Altitude and Hermes company created by Vocalcom that provide full connectivity support in inbound and outbound calls. IPT CC systems also allow to communicate using other channels like: chat, e-mail, SMS, MMS, Voice Mail. The tools have agent, monitoring, reporting and recording modules and therefore are sufficient to perform assigned tasks.
Call center systems allow to define key parameters of the campaign and monitoring in a real time, which is crucial for effective managing of agents’ work. Through the use of four modes of calling we have the ability to customize way of conducting calls to the requirements of the campaign eliminating also unnecessary waiting time for the calls. Intelligent CTI module allows to recognize voice mail and fax instead of call forwarding to the Agent. The possibility to create complex IVR trees simplifies service of the interlocutors directing them to the appropriate specialist or allowing them self-handling of theirs case.
Flexibility of the call center tools allows to create any talk scripts with stitched logical algorithms that create conversation path. Validation of fields, alerts and messages defining allows to create and update database information of the highest purity. Extensive reporting module allows to create custom reports. We ensure integration with customers’ systems thus replacement and replenishment of the data is done without a need of working on several applications by the agent. By implementing a policy of call center continuity we confirm that the systems are protected by independent emergency power supply which ensures continuity of agents’ services.